Complaints and Inquiries Statistics

January 2023 – September 30, 2025

Prior to February 2024, CIRO’s Complaints and Inquiries Department (C&I) handled matters relating to investment dealers, trading on Canadian marketplaces and general matters. Beginning in February 2024, C&I began fielding all complaints and inquiries from public investors relating to mutual fund dealers as well. As a result, the statistics prior to February 2024 do not include complaints or inquiries relating to mutual fund dealers.

Total complaints and inquiries received

Most of the complaints 1 and inquiries 2  (contacts) CIRO receives relate to either the dealers we regulate, the markets we regulate, or other matters falling within CIRO’s jurisdiction  3 (other). In recent years, we have received an ever-increasing number of contacts that fall outside of CIRO’s jurisdiction. Many of these contacts are related to scams or frauds perpetrated against investors by non-registrants. In these cases, people are redirected to the appropriate regulator, firm or resource.

• 1Complaints: a (typically) written expression of dissatisfaction
• 2Inquiries: questions, comments or verbal expressions of dissatisfaction
• 3

  CIRO only has jurisdiction over those individuals and firms that are registered with CIRO, and Canadian debt and equity markets. See Looking up an Investment Advisor or Firm and Equity Markets We Regulate. General contacts we receive (not related to dealers or markets we regulate) about CIRO are included under “CIRO-related”. Any complaints or inquiries not falling within these categories are included under “other”.